Terms & Conditions

Using this Site

By using our website, users agree to the Terms of Use. We may change or update these terms so please check this page regularly. We reserve the right to correct any errors or omissions, and to change or update the information at any time without prior notice.



Shipping

Please allow up to 7 business days for order verification and processing, and an additional 2-4 weeks for production. Production time on some items may vary during busy time periods, since we are dependent on the print shop and other suppliers.

Customs can sometimes delay deliveries for weeks so delivery times are estimated but not guaranteed.
International customers may incur additional charges upon delivery. Our international shipping fees do not include the destination country’s, tax, duty or customs fees. If applicable, these will be assessed upon delivery.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier.



Return Policy

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees are non-refundable. If in any instance a refund is granted, credit cards will be refunded in CAD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank.

In order for us to provide the best customer service, any concerns regarding orders must be received in writing at orders@delsol.art within 15 days of receiving the order. Please preserve the original packing materials and include pictures to your email. Our team will circle back with the next steps.



Purchase for Personal Use Only

Buyers may purchase products for personal use only and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.



Sales Tax

Sales tax are charged to orders shipped within Canada.



Copyright and Trademarks

All content of our website including text, graphics, logos, buttons, icons, images and software is property of Delsol.



Privacy

We respect our customer’s account information as private and confidential information and will never share it with any outside affiliates or individuals. We use this information to verify and process orders, to collect payment and bill for our services, and to contact and respond to buyer’s requests regarding sales and support. At any time, the buyer has the right to withdraw or decline consent. If the buyer does not provide the requested information, we will not be able to provide services to them.

Users may unsubscribe from receiving promotional or marketing e-mail from Delsol at any time by using the “unsubscribe” link in the e-mail received or by contacting us.